We Care Home Health Services
Care that adapts as needs change.
Independently verify that aides actually attended — GPS records have been disputed; keep your own visit log
Independently verify that aides actually attended — GPS records have been disputed; keep your own visit log
Who this may be right for.
Ask first if
- Multiple reviewers report care workers marking visits as completed without actually attending; families are advised to verify through the local office rather th
- Phone hold times of 10–20 minutes are commonly reported, and escalating to the local office appears to yield better results than the main line
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Edmonton families.
Edmonton, AB
Questions families actually ask.
Are We Care aides reliable about showing up for scheduled visits? +
Multiple reviewers report a pattern of aides failing to appear for scheduled visits while still logging the visit as completed in the system. Families are strongly advised to independently confirm attendance rather than relying solely on check-in records.
What should families do if they suspect a scheduled visit was missed? +
Reviewers recommend asking to be transferred to the local Edmonton office rather than relying on the main answering service, as front-line phone staff can only see whether an aide checked in — not whether they physically attended.
How responsive is We Care's communication when issues arise? +
Several reviewers describe poor communication and long phone hold times of 10–20 minutes, as well as delays of months in resolving serious complaints about missed visits or staff conduct.
Is We Care suitable for seniors with complex medication needs or Alzheimer's? +
Based on reviewer experiences, families of seniors with Alzheimer's or critical medication schedules have reported serious incidents tied to unattended visits, suggesting that close family oversight is essential if using this service for high-needs individuals.
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