Willow Square Continuing Care Centre
Care that adapts as needs change.
Families recommend visiting in person regularly, as phone communication with residents can be unreliable
Families recommend visiting in person regularly, as phone communication with residents can be unreliable
Who this may be right for.
Ask first if
- Multiple family members report difficulty reaching residents by phone, with staff frequently not answering calls
- Reviewers have noted high staff turnover since opening, with concerns about consistency of care
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Fort McMurray families.
Fort McMurray, AB
Questions families actually ask.
Is Willow Square Continuing Care Centre suitable for elderly and handicapped residents? +
Several reviewers describe it as a home for elderly and handicapped individuals, with some family members noting their relatives are comfortable there. The building has been described as beautiful and the atmosphere as lovely by some visitors.
What concerns have families raised about care quality at Willow Square? +
Some family members have reported issues including inconsistent care checks, maintenance problems, and difficulty contacting residents by phone. High staff turnover has also been noted as a concern since the facility opened.
Have residents and families had positive experiences at Willow Square? +
A number of reviewers report that their family members like living at Willow Square, describing the staff as friendly and the atmosphere as pleasant. Experiences appear to vary, so families are encouraged to visit and assess the facility directly.
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