LakeMed Clinic
Care that adapts as needs change.
Record all phone calls with reception — reviewers report errors and inconsistencies between what is said over the phone and what is documented in patient notes
Record all phone calls with reception — reviewers report errors and inconsistencies between what is said over the phone and what is documented in patient notes
What families look for first.
Who this may be right for.
Good fit for
- Patients who can see specific well-regarded doctors (Dr. Swart, Dr. Khan, Dr. Sana, Dr. Dan Chen) report strong clinical care
Ask first if
- Phone calls are frequently unanswered or go unreturned; multiple reviewers report difficulty reaching reception for bookings, cancellations, and prescription re
- Appointment confirmations are not sent by email and courtesy reminder calls are not made, leading to booking mix-ups and missed appointments
- Doctor retention has been an issue; multiple patients report losing their assigned family physician over recent years
- Walk-in clinic has restrictions on the types of complaints it will accept, which is not communicated in advance
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Chestermere families.
Chestermere, AB
Questions families actually ask.
How do I book an appointment at LakeMed Clinic? +
Appointments are booked by phone, and walk-in appointments are also available. However, many reviewers report that phone calls are frequently not answered, so patients may need to call multiple times or visit in person to secure a booking.
Does the clinic send appointment reminders or confirmations? +
Based on reviewer feedback, LakeMed Clinic does not consistently send email confirmations or make courtesy reminder calls ahead of appointments, which has led to scheduling confusion for some patients.
Is the walk-in clinic open to all conditions? +
At least one reviewer reported being turned away at the walk-in clinic because their complaint did not meet unstated criteria, suggesting the walk-in service may be limited to certain types of medical concerns.
How long might I wait past my scheduled appointment time? +
Several reviewers have reported waiting 60 to 90 minutes past their scheduled appointment time, so patients should plan for potential delays.
What are the doctors at LakeMed Clinic like? +
Multiple reviewers across different time periods consistently praise the clinic's physicians — including Dr. Swart, Dr. Khan, Dr. Sana, and Dr. Dan Chen — as thorough, caring, and professional, even when front desk experiences were negative.
Has the clinic had issues with losing patient paperwork? +
At least one family reported that new patient paperwork submitted in person was subsequently lost by the clinic, so it may be worth following up to confirm that registration documents have been received and processed.
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