Independent Counselling Enterprises Inc
A mental health in Edmonton — small community living environment rather than a clinical facility.
Care that adapts as needs change.
Ask for clear written documentation connecting AISH payments to invoices before placement
small community living environment rather than a clinical facility
What families look for first.
Who this may be right for.
Good fit for
- Individuals with disabilities seeking supported independent living
- Adults with disabilities requiring daily support and personalized care
Ask first if
- At least one family reports billing transparency issues and unexpected invoice changes without prior notice
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Edmonton families.
Edmonton, AB
Questions families actually ask.
What type of support does Independent Counselling Enterprises (ICE) provide? +
ICE supports individuals with disabilities with a focus on empathy, health awareness, and helping clients live their best life. Reviews describe the organization as offering personalized, client-centered care in a community living setting. Staff are noted for a friendly and teaching approach.
Has ICE had any concerns raised about billing or financial transparency? +
At least one family review describes experiencing repeated invoice changes and a lack of clear paperwork connecting billing to AISH payments. Families are encouraged to request written documentation and clarification on billing arrangements before or during placement.
What do long-term staff say about working at ICE? +
One reviewer notes having worked with ICE for over 23 years and describes a positive, experienced team environment. Staff reviews consistently highlight a friendly and supportive workplace culture.
Is ICE a good fit for families who want to stay actively involved in their loved one's care? +
Reviews suggest ICE works with families and external supports, though one family review notes challenges when a family member wished to remain closely involved in financial and care arrangements. Families who want active involvement should discuss expectations clearly with the organization upfront.
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