Horizon health
Care that adapts as needs change.
Confirm appointment reminders are received and check that the clinic is open before travelling, especially in poor weather
Confirm appointment reminders are received and check that the clinic is open before travelling, especially in poor weather
What families look for first.
Who this may be right for.
Good fit for
- Patients who already have an established relationship with a specific physician (e.g., Dr. Shaker, Dr. Holm-Jhass)
Ask first if
- Phone accessibility is a recurring issue — lines are often unanswered, and some reviewers report no voicemail or callback option
- Front desk staff quality is polarizing; some patients report consistently rude or unhelpful interactions while others describe friendly, kind service
- Clinic is not accepting new patients from most physicians; existing patients who lose their doctor may be classified as new patients and turned away
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving St. Albert families.
St. Albert, AB
Questions families actually ask.
Is Horizon Health accepting new patients? +
Several reviewers note that most physicians at the clinic are not accepting new patients, and availability is limited. Patients whose doctor has left the clinic have reported being reclassified as new patients and being unable to get care.
How easy is it to reach the clinic by phone? +
Multiple reviewers report difficulty getting through by phone, with calls frequently going unanswered even during stated business hours. Some reviews note there is no voicemail option to leave a callback request.
What are the doctors at Horizon Health like? +
Reviewers consistently praise individual physicians — particularly Dr. Shaker and Dr. Holm-Jhass — for listening attentively, being professional, and providing thorough care. The quality of care once seen by a doctor is rated highly by the majority of reviewers.
Is there a gynecologist at the clinic? +
A gynecologist is available at the clinic but visits only once a week, which can result in longer wait times for appointments. This was noted to be partly due to limited gynecology services in the St. Albert area.
What should I know about appointment scheduling? +
Some reviewers report booking errors made by front desk staff and note there is no cancellation waitlist — patients must call daily to check for openings. Appointment confirmation by email has been mentioned, but at least one reviewer arrived to find the clinic closed without prior notice.
Is this your business?
Claim this listing to add photos, description, and your website.