Health Matters Medical Clinic
Care that adapts as needs change.
Expect long phone hold times — visiting in person may be more reliable for booking
Expect long phone hold times — visiting in person may be more reliable for booking
Who this may be right for.
Ask first if
- Phone wait times are frequently reported as 15–45 minutes; some reviewers recommend visiting in person to book appointments
- Clinic is sometimes closed mid-week without a voicemail option available, making rescheduling difficult
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Medicine Hat families.
Medicine Hat, AB
Questions families actually ask.
How long do patients typically wait on hold when calling to book an appointment? +
Multiple reviewers report hold times ranging from 15 to 45 minutes, and some note that nobody answers at all. Visiting the clinic in person has been suggested as a more reliable way to schedule an appointment.
Is Health Matters Medical Clinic accepting new patients? +
At least one reviewer noted the clinic was not accepting new patients at the time of their visit, though this may have changed. It is best to contact the clinic directly to confirm current availability.
What are some patients' experiences with the doctors at this clinic? +
Patient experiences vary by physician. Some patients praise specific doctors — including Dr. Samakinde, Dr. Tainsh, and Dr. Eguzu — for being knowledgeable, empathetic, and thorough, while other reviewers have reported feeling rushed or dismissed during appointments.
Are virtual or phone appointments available? +
At least one reviewer mentioned having virtual appointments with their doctor after moving away from Medicine Hat, suggesting that remote consultations may be available for established patients.
Can I expect long in-office wait times at this clinic? +
One reviewer noted wait times of up to a couple of hours in the office, attributing this to doctors spending extra time with each patient. The same reviewer noted that once they understood the reason, it was acceptable.
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