ETS Lost and Found Service - By Appointment Only
Care that adapts as needs change.
Have the item's serial number or detailed description ready before calling — staff may ask specific identifying questions
Have the item's serial number or detailed description ready before calling — staff may ask specific identifying questions
What families look for first.
Who this may be right for.
Good fit for
- Recovering items lost on ETS buses or at transit stations, including bags, phones, wallets, and laptops
Ask first if
- Office is by appointment only and closed on weekends, which can delay inquiries about recently lost items by several days
- A $5 retrieval fee may be charged; at least one visitor reported being told a different amount beforehand
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Edmonton families.
Edmonton, AB
Questions families actually ask.
What kinds of items have people successfully recovered from ETS Lost and Found? +
Reviewers have reported recovering backpacks, purses, wallets, laptops, phones, and other personal belongings left on ETS buses or near transit stations. Items are logged and held for pickup by appointment.
Is ETS Lost and Found open on weekends? +
Based on reviewer feedback, the office is not open on weekends, which means lost items reported on a Friday may not be inquired about until the following week. Visitors recommend contacting the service as early in the weekday as possible.
Is there a fee to pick up a lost item? +
At least one reviewer reported being charged $5 at pickup after being quoted a lower amount, so it is worth confirming the current fee when you call ahead.
What information should I have ready when I contact ETS Lost and Found? +
Staff may ask for a detailed description of the item and, in some cases, specific details such as a serial number. Having this information prepared before calling can help speed up the verification process.
Can I recover an item lost in an ETS parking lot through this service? +
The reviews primarily reference items lost on buses and at transit stations; it is unclear from available feedback whether items lost in ETS parking lots are handled by this same office.
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