Eco Medical Equipment
Care that adapts as needs change.
Mobility equipment needs including wheelchairs, scooters, power chairs, and adaptive driving aids. Retail storefront with in-house technicians and delivery/courier capability.
If service stalls, escalating directly to management (ask for Greg Carlton) has resolved issues for multiple families
If service stalls, escalating directly to management (ask for Greg Carlton) has resolved issues for multiple families
What families look for first.
Who this may be right for.
Good fit for
- Mobility equipment needs including wheelchairs, scooters, power chairs, and adaptive driving aids
- AADL-funded equipment, custom wheelchair fittings, and scooter rentals
- Short-term scooter or wheelchair rentals including delivery to hotels or events
Ask first if
- Repair wait times can stretch weeks to months; experiences vary significantly by department and assigned staff member
- Quality of experience appears heavily dependent on which staff member handles the file; some departments have had consistent responsiveness complaints
- Hospital discharge or rehabilitation centre stay requiring customized mobility equipment
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Edmonton families.
Edmonton, AB
Questions families actually ask.
Does Eco Medical Equipment offer wheelchair and scooter rentals with delivery? +
Yes, reviewers confirm that Eco Medical delivers rental scooters and wheelchairs to locations such as hotels, and can arrange courier delivery of loaner chairs when customers are unable to transport equipment themselves.
Can Eco Medical Equipment help with AADL-funded equipment? +
Yes, multiple reviewers reference AADL wheelchair processes, and staff have been noted to walk customers through the funding and ordering steps, including the recommended involvement of an OT or PT.
Does Eco Medical handle custom or made-to-measure wheelchairs? +
Yes, Eco Medical offers custom wheelchair fittings and can bring trial chairs for assessment; however, some reviewers noted that delivery timelines for custom orders can be lengthy.
Does Eco Medical offer in-home or on-site equipment installation? +
Reviewers confirm that technicians can travel to a customer's location for installations, such as adaptive driving device fittings, without requiring the customer to bring their vehicle to the store.
What should families do if they are not getting a response from Eco Medical's repair or sales department? +
Several reviewers found that escalating directly to management resolved long-standing service issues. Asking to speak with a manager or sending a written complaint appears to be an effective step when department-level follow-up has stalled.
Can Eco Medical customize or modify equipment purchased at their store? +
Yes, at least one reviewer noted that the in-house repair technician customized an accessory to fit a walker that the manufacturer did not originally support.
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