Airdrie Addiction & Mental Health Clinic
Care that adapts as needs change.
Call ahead to confirm appointments and keep written proof of bookings
Call ahead to confirm appointments and keep written proof of bookings
Who this may be right for.
Ask first if
- Phone interactions with front-desk staff have been a consistent complaint across multiple years, with several reviewers describing rudeness and abrupt call endi
- Appointment scheduling has been reported as unreliable by multiple reviewers, with clients showing up to find no record of their booking on several occasions.
- Files may be closed if a gap in appointments occurs, requiring a new referral to resume services.
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Airdrie families.
Airdrie, AB
Questions families actually ask.
What has the experience been like when calling to book an appointment? +
Multiple reviewers spanning several years have described phone interactions with reception staff as rude or dismissive, including calls being ended before questions could be asked. Prospective clients may want to follow up in writing or in person to confirm bookings.
Have there been issues with appointment records at this clinic? +
Several reviewers reported arriving for scheduled appointments only to be told no appointment was on file, and this occurred on multiple occasions for some individuals. Keeping personal records or confirmation of bookings is advised by past clients.
Are there any standout staff members mentioned positively in reviews? +
Reviewers have specifically praised staff members named Susan, Kathryn, and Katie by name for warmth, compassion, and above-and-beyond service, though other reviews reflect mixed experiences with the broader team.
What happens if I need to pause counselling and then return? +
At least one reviewer reported that taking a vacation of over a month resulted in their file being closed entirely, requiring a new referral to resume services. It is advisable to clarify the clinic's file-retention and re-referral policies before any planned gaps in attendance.
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