Shasta Care Community
A home care in Edmonton — resort-style (described by residents as 'cruise ship on land').
Care that adapts as needs change.
Quality of care and communication appears to have declined noticeably since the Sienna Living ownership change in 2025
resort-style (described by residents as 'cruise ship on land')
What families look for first.
Who this may be right for.
Good fit for
- Memory care / dementia
- Couples needing assisted living together
Ask first if
- Facility was sold to Sienna Senior Living in early 2025; multiple reviewers report changes including reduced laundry service, staffing concerns, and delays in d
- Laundry policy for memory care residents changed in 2026 — only one load per week included; additional loads charged at $40 each
- Multiple reviewers report hygiene concerns (odour, wet pads, infrequent showers) particularly for higher-needs residents
- Hospital discharge or previous care facility
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Edmonton families.
Edmonton, AB
Questions families actually ask.
Is Shasta Care Community suitable for residents with dementia or memory care needs? +
Shasta Care has a dedicated memory care floor and several reviewers specifically placed loved ones there for dementia-related conditions including post-stroke memory loss. Families have praised the calm environment and activity programming for dementia residents, though some concerns about staffing levels have been raised since the 2025 ownership change.
Who currently owns and operates Shasta Care Community? +
Shasta Care was purchased by Sienna Senior Living in early 2025. Several reviewers note that policies and staffing changed following that transition, so families are encouraged to confirm current practices directly with management.
Can couples live together at Shasta Care? +
At least one reviewer mentions their parents (aged 90 and 92) have been living together at Shasta Care for over a year and are both happy, suggesting the facility can accommodate couples.
What do families say about communication with staff? +
Reviews from 2023 and earlier frequently praise proactive communication from care staff, including regular calls and updates. However, more recent reviews (2025–2026) describe difficulty reaching management and unanswered calls, suggesting communication quality may have declined after the ownership change.
Are there concerns about basic hygiene care for higher-needs residents? +
Multiple reviewers across different time periods describe finding their loved ones smelling of urine, infrequent showers, and inadequate hydration support. These concerns are more prominent in reviews for residents with higher physical dependency needs.
What is the laundry policy for memory care residents? +
As of January 2026, the facility covers only one load of laundry per week per resident; additional loads are charged at $40 each. This change was noted as a significant concern by families of incontinent residents in memory care.
What happens to the damage deposit after a resident moves out or passes away? +
Multiple reviewers report significant delays — in some cases over two months — in receiving damage deposit refunds from the current operator, Sienna Senior Living. Families are advised to document deposit amounts and follow up in writing.
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