Congdon's South | Medical Supplies and Equipment Store
A equipment & supplies in Edmonton — personalized and approachable rather than clinical.
Care that adapts as needs change.
Mobility aid selection (wheelchairs, walkers, scooters, power chairs). Clinic-style with in-store fittings and occasional community walker clinics.
Staff often assist elderly parents or grandparents — bring the person who will use the equipment
personalized and approachable rather than clinical
What families look for first.
Who this may be right for.
Good fit for
- Mobility aid selection (wheelchairs, walkers, scooters, power chairs)
- Equipment purchase and on-site repair service for mobility devices
- Limited mobility, new wheelchair users, walker fittings
Ask first if
- Post-sale warranty and repair follow-through can be inconsistent; one reviewer waited 4+ months for unresolved issues on a $13,000 wheelchair
- New diagnosis or injury requiring first mobility aid
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Edmonton families.
Edmonton, AB
Questions families actually ask.
What types of mobility equipment does Congdon's South carry? +
Congdon's South stocks a range of mobility aids including manual and power wheelchairs, walkers, rollators, knee scooters, and home care beds. They also carry incontinence products, braces, and other medical supplies. Staff are noted for being knowledgeable about product differences and helping customers choose the right fit.
Does Congdon's South offer equipment repair and servicing? +
Yes, Congdon's South has a service department that handles repairs on power chairs and other mobility equipment, including urgent same-day or quick-turnaround fixes. Reviewers mention positive experiences with the service team, though at least one customer experienced a lengthy delay resolving post-delivery issues on a complex wheelchair order.
Can staff help families choose the right walker or wheelchair for an elderly relative? +
Multiple reviewers describe staff taking extra time to explain options and fit equipment for elderly parents and grandparents, including at dedicated walker clinics. Families are encouraged to bring the person who will be using the equipment to ensure proper sizing and comfort.
Does Congdon's South deliver equipment to other provinces or outside Edmonton? +
At least one reviewer confirmed receiving speedy delivery to another province within two business days. It is advisable to contact the store directly for current delivery areas and lead times.
What should I know about their return or exchange process? +
One reviewer noted that returning a walker and exchanging it for a scooter was straightforward and hassle-free. It is recommended to confirm the return policy directly with staff at the time of purchase.
Are there any known limitations or caveats to be aware of before purchasing? +
At least one customer reported unresolved quality and fit issues on a high-cost power wheelchair months after delivery, suggesting that post-sale follow-up on complex custom orders can sometimes be slow. Families making large purchases may want to confirm service timelines and escalation contacts upfront.
Does Congdon's South ever close unexpectedly or on non-statutory holidays? +
One reviewer noted an unannounced closure on a non-statutory holiday that left customers without access to needed supplies. It is advisable to call ahead or check for posted notices before making a trip, especially on long weekends or less common holidays.
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