Access 24 7
Care that adapts as needs change.
Come prepared to advocate loudly — staff may dismiss concerns or refer back to ER without a concrete follow-up plan
Come prepared to advocate loudly — staff may dismiss concerns or refer back to ER without a concrete follow-up plan
What families look for first.
Who this may be right for.
Good fit for
- Connecting someone in a stable situation to community resources or referrals
Ask first if
- Phone wait times can exceed 45–120 minutes, including during active crisis calls; being on hold does not guarantee you will reach someone
- The '24/7' name is misleading to many users; multiple reviewers report being told services they needed were unavailable or to call 911 instead
- Walk-in and phone appointments frequently result in antidepressant prescriptions regardless of prior medication history or presenting complexity
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Edmonton families.
Edmonton, AB
Questions families actually ask.
Is Access 24/7 actually available around the clock? +
Several reviewers report being unable to reach staff during urgent situations and being told to wait weeks or call 911 instead, despite the organization's name suggesting constant availability. Families should have a backup crisis plan in place, such as the local ER or 211 Alberta.
What typically happens at a first psychiatric appointment here? +
Based on multiple reviews, initial appointments tend to be brief, focused on medication assessment, and often result in an antidepressant prescription and a follow-up appointment scheduled weeks later. Reviewers report that appointments sometimes run short and do not always address complex or non-medication needs.
Is this a good option for someone in active crisis? +
Several reviewers in acute crisis — including suicidal ideation and panic attacks — report being turned away, placed on long holds, or redirected to the ER without receiving immediate support. This service appears better suited for stable intake and referral rather than immediate crisis intervention.
Can families use Access 24/7 to connect a loved one to community resources? +
At least one reviewer had a positive experience using the phone line to find resources for a vulnerable person living on the street, with staff providing helpful referrals. Outcomes appear to vary significantly depending on the staff member encountered.
What should families know before sending someone here after a hospital discharge? +
At least one reviewer describes a post-hospital visit that lasted under an hour, ended without a formal diagnosis, and resulted in a therapy appointment booked months away. Families are advised to ask explicitly about the care plan and next steps before leaving the appointment.
Does the service address trauma conditions like PTSD? +
One reviewer reports being told by a staff member that PTSD is primarily associated with combat veterans, suggesting some staff may hold a narrow understanding of trauma. Those seeking support for non-combat trauma may want to clarify the clinic's approach before committing to an appointment.
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