Access 24 7
- 147 client reviews (2.4★ average)
Care that adapts as needs change.
Phone wait times can exceed 45–120 minutes, including during active crisis calls; being on hold does not guarantee you will reach someone
Reflects how complete and verified this listing is on ABSeniors — review volume, recency, website review, office, and funding info. Not a quality rating of the provider.
Who this may be right for.
Good fit for
- Connecting someone in a stable situation to community resources or referrals
Ask first if
- Phone wait times can exceed 45–120 minutes, including during active crisis calls; being on hold does not guarantee you will reach someone
- The '24/7' name is misleading to many users; multiple reviewers report being told services they needed were unavailable or to call 911 instead
- Walk-in and phone appointments frequently result in antidepressant prescriptions regardless of prior medication history or presenting complexity
A calmer first step.
Brief phone conversation
Share what is happening, who needs care, and whether the need is urgent or exploratory.
Care needs and schedule review
Discuss mobility, memory, safety, meals, personal care, household help, and preferred visit times.
Caregiver matching
The team looks for fit based on care level, personality, language preferences, and comfort.
Start small, adjust as needed
Many families begin with shorter visits, then adjust the plan as the senior becomes comfortable.
Serving Edmonton families.
Edmonton, AB
Compare with similar Edmonton providers.
| Provider | Reviews | Rating | Best for |
|---|---|---|---|
| Access 24 7 · this provider | 147 | 2.4 | — |
| Edmonton Counselling Services | 303 | 4.8 | Counselling / Therapy |
| Manor clinic | 196 | 4.7 | Counselling / Therapy |
| Envision Mind Care | 93 | 4.0 | Depression & Anxiety |
| Mental Health Clinic - Alberta Health Services | 61 | 2.4 | — |
| Independent Counselling Enterprises Inc | 57 | 4.2 | — |
Based on Google review counts and ABSeniors data for mental health in Edmonton. Verify current details with each provider.
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Get my top matches →Questions families actually ask.
Is Access 24/7 actually available around the clock? +
Several reviewers report being unable to reach staff during urgent situations and being told to wait weeks or call 911 instead, despite the organization's name suggesting constant availability. Families should have a backup crisis plan in place, such as the local ER or 211 Alberta.
What typically happens at a first psychiatric appointment here? +
Based on multiple reviews, initial appointments tend to be brief, focused on medication assessment, and often result in an antidepressant prescription and a follow-up appointment scheduled weeks later. Reviewers report that appointments sometimes run short and do not always address complex or non-medication needs.
Is this a good option for someone in active crisis? +
Several reviewers in acute crisis — including suicidal ideation and panic attacks — report being turned away, placed on long holds, or redirected to the ER without receiving immediate support. This service appears better suited for stable intake and referral rather than immediate crisis intervention.
Can families use Access 24/7 to connect a loved one to community resources? +
At least one reviewer had a positive experience using the phone line to find resources for a vulnerable person living on the street, with staff providing helpful referrals. Outcomes appear to vary significantly depending on the staff member encountered.
Does the service address trauma conditions like PTSD? +
One reviewer reports being told by a staff member that PTSD is primarily associated with combat veterans, suggesting some staff may hold a narrow understanding of trauma. Those seeking support for non-combat trauma may want to clarify the clinic's approach before committing to an appointment.
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